France Connect

If you encounter problems when trying to use FranceConnect with OSPville Decidim, here are some common issues and solutions to help you resolve them:

1. Login Issues

• Problem: Unable to log in or choose the wrong service.

  • Solution: Ensure you’re using the correct credentials for the FranceConnect service you selected (Impots.gouv.fr, Ameli, etc.). If you’ve selected the wrong service, return to the login page and start over.

• Problem: Forgot your login credentials.

  • Solution: Use the "Forgot Password" option within the selected FranceConnect service (e.g., if using Ameli, use Ameli’s password recovery process). FranceConnect itself doesn’t store your credentials but relies on each service’s authentication.

2. Account not recognized by FranceConnect

• Problem: Your account with a particular service isn’t recognized when trying to log in.

  • Solution: Verify that your account with the service (Impots.gouv.fr, Ameli, etc.) is active and that the credentials are correct. If the issue persists, you may need to contact the support service for the specific government service you’re using to authenticate.

3. FranceConnect Service Downtime

• Problem: FranceConnect or the selected authentication service is temporarily unavailable.

  • Solution: Wait for a few minutes and try again later. You can check the service status for FranceConnect on official government websites to verify if there's an ongoing issue.

4. Mismatched Information

• Problem: Your FranceConnect account details (such as name or address) do not match the information on OSPville Decidim.

  • Solution: Ensure that your FranceConnect account is updated with the correct and most recent personal information. If there is a mismatch, update your details in the original service (e.g., Impots.gouv.fr or Ameli) that you use for FranceConnect authentication.

5. Contact FranceConnect Support

If none of the above solutions resolve your issue, you can reach out to FranceConnect support:

• Visit the official FranceConnect website.

• Navigate to the "Help and Support" section.

• Follow the steps to either troubleshoot your issue or contact the support team for further assistance.

Important Reminder: FranceConnect is an independent authentication tool, so issues specific to FranceConnect should be addressed through their official support channels. However, if the issue relates to OSPville Decidim itself, such as problems accessing specific features after logging in, contact the OSPville Decidim platform administrator for support at [Contact Information].